Privacy Policy

1. Information We Collect

tring9.com (this website): When you submit a demo request or contact us via email, we collect your name and email address. We do not use advertising pixels, third-party tracking cookies, or analytics trackers on this website.

tring9 platform (hotel operators): Hotel operators who subscribe to tring9 provide their property details, billing information, contact names, and email addresses during onboarding. Operators may also add staff users to the platform, whose names and email addresses are stored.

tring9 platform (guest communications): tring9 enables hotel operators to communicate with guests through messaging channels such as WhatsApp. Guest and staff communications conducted through tring9 — including messages, service requests, and interaction logs — are recorded and retained for safety, security, dispute resolution, and service quality purposes, in a manner analogous to call recording in contact centre environments. This recording is carried out on behalf of the hotel operator (the data controller). The legal basis for this processing is legitimate interest (safety and security) and, where required, the consent of the individuals communicating through the platform. Hotel operators are responsible for informing their guests that communications may be recorded prior to use of the platform. tring9 (operated by Kritigen) processes this data solely as a data processor acting on the instructions of the hotel operator.

2. How We Use Your Information

• To respond to demo requests and enquiries submitted via this website or by email
• To create and manage hotel operator and staff accounts on the tring9 platform
• To deliver the tring9 guest communication service on behalf of hotel operators
• To send transactional communications (account setup confirmations, billing alerts, platform notifications)
• To improve the platform through aggregated, anonymised usage analysis
• To comply with legal obligations and enforce our Terms of Service

We do not sell, rent, or trade your personal information or guest communication data to third parties for marketing purposes.

3. Sharing Your Information

We share data only with trusted service providers who assist in delivering the tring9 platform, including cloud infrastructure providers, messaging channel providers (such as WhatsApp Business API partners), and payment processors. These providers are contractually required to protect your data and may not use it for their own purposes.

Guest communication data is shared only with the hotel operator on whose behalf it was collected. We do not share guest data across separate hotel operator accounts.

We may disclose information when required by law, court order, or to protect the rights, safety, or property of tring9, Kritigen, or the users of our platform.

4. Data Retention

We retain hotel operator account data for the duration of the subscription, plus 12 months following account closure to comply with legal obligations.

Guest communication records: Guest and staff communication logs recorded through tring9 are retained for a period defined by the hotel operator (typically 12–36 months) for safety, security, and dispute resolution purposes. After this period, records are permanently deleted unless a longer retention period is required by applicable law or an active legal dispute.

Demo enquiry emails are retained for up to 24 months.

5. Data Security

We use industry-standard safeguards including encryption in transit (TLS 1.2+), access controls, and regular security reviews. Access to guest communication data is restricted to authorised hotel operator staff and tring9 platform administrators. While no online transmission is completely secure, we take all reasonable measures to protect your data.

6. Cookies

The tring9.com website does not use cookies. The tring9 admin platform uses strictly necessary session cookies to keep authorised users logged in. We do not use advertising or third-party tracking cookies on any part of the tring9 service.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Correction: request that inaccurate or incomplete data be corrected
• Deletion: request erasure of your personal data
• Portability: receive your data in a machine-readable format
• Objection: object to processing based on legitimate interests
• Withdrawal of consent: withdraw consent for processing at any time

If you are a hotel guest and wish to exercise any of these rights, please contact the hotel operator directly, as they are the data controller for your communications. Hotel operators may contact us at hello@tring9.com to assist with data subject requests. We will respond within 30 days.

8. International Users

tring9 is operated by Kritigen, based in India. If you are accessing our services from the European Union, the United Kingdom, or California, you may have additional rights under the GDPR, UK GDPR, and CCPA respectively. By using our services, you consent to your data being processed in India in accordance with this policy and applicable data protection laws.

9. Children’s Privacy

tring9 is an enterprise platform for hotel operators and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at hello@tring9.com and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page from time to time. Continued use of tring9 after any changes constitutes acceptance of the updated policy.